ERROR # 0x6a4-0xf9fx3999 Removal [Explained]

What is ERROR # 0x6a4-0xf9fx3999

ERROR # 0x6a4-0xf9fx3999 is a tech-support scam that tries to trick users into calling fake tech-support numbers. The reason these scams are known as tech-support scams is because if you were to call the shown numbers, you would be connected to scammers pretending to be legitimate technical support from Microsoft or some other legitimate company. This particular scam claims that “your computer has warned us that it has been infected with a Storm Worm and Riskware”, which has resulted in your information being stolen.

ERROR 0x6a4-0xf9fx3999

These tech-supports scams targets users who are less knowledgeable about computers and how they work. And the point of such scams is to get users to pay hundreds of dollars for fake tech-support services. Users who do know how computers work will be aware that Microsoft does not keep track of which computer is infected with what, and they certainly do not show alerts in browsers with phone numbers and prompts for users to call them. Every single alert with a phone number will be a scam, so keep that in mind for the future.

If you get redirected to this alert, your computer is either infected with adware or you were visiting a highly questionable website that triggered the redirect. Continue reading to learn how adware could have installed on your computer. If you are dealing with adware, you will need to get rid of it fully to remove ERROR # 0x6a4-0xf9fx3999 redirects.

Why are you shown ERROR # 0x6a4-0xf9fx3999?

You could be redirected to the site displaying ERROR # 0x6a4-0xf9fx3999 for two reasons, either you were visiting a questionable website or your computer is infected with adware. If it’s the former, it would be a one-time thing, as long as you don’t visit those sites again. Some sites are known to be high-risk for the low-quality ads they host, which could trigger redirects or expose you to scams and potential malware. When visiting those sites, it’s recommended to have anti-virus software and adblocker enabled.

If it’s adware, you would be redirected at least a couple of times. The redirects may happen out of the blue, when visiting completely safe sites. In addition to these redirects, you would also notice an increase in advertisements when browsing. Adware could have installed together with some free program you installed, and you would not have noticed. Adware, browser hijackers and potentially unwanted programs (PUPs) come attached to free software as additional offers, and if users do not manually deselect them, they are permitted to install alongside the freeware. This is called software bundling, and it’s a popular method among unwanted program developers. If you want to prevent these extra offers from installing alongside freeware in the future, you need to choose Advanced (Custom) settings during installation. Those settings will give you the option to deselect everything that has been added. All you need to do is uncheck the boxes, and you can then continue the installation.

Is ERROR # 0x6a4-0xf9fx3999 real?

If it has not been made clear yet, ERROR # 0x6a4-0xf9fx3999 is a fake error alert that is used by tech-support scams to trick people into paying for fake services.

When you get redirected to the website displaying this fake ERROR # 0x6a4-0xf9fx3999 alert, you will see a message saying you should not ignore this “critical alert” because you computer could be “disabled to prevent further damage to our Internet”. Supposedly, your computer has warned them (them supposedly being Microsoft) that your computer is infected with a Storm Worm and Riskware. The fake alert further claims that your social media logins, bank account details, email account login, and images on your computer are being stolen by this malware. If you look at the message closely, it makes very little sense. First of all, “damage to our internet” is quite a weird statement and makes zero sense. As does Microsoft disabling your computer because it’s infected with malware. Microsoft doesn’t disable computers because of malware, nor do they keep track of which computer is infected.

If you were to call the shown number, you would be asked to provide remote access to your computer. If you do grant that access, scammers would pretend to fix your computer while potentially stealing your personal files/data. By the end, you would be asked to pay hundreds of dollars for the supposed services you have received. Since there was nothing wrong with your computer in the first place, you would be paying for nothing.

For future reference, never call weird numbers you see on alerts. Microsoft, or any other legitimate company, does not make unsolicited contact to request that you contact their tech-support.

ERROR # 0x6a4-0xf9fx3999 removal

If you are dealing with adware, you will need to get rid of it first to delete ERROR # 0x6a4-0xf9fx3999 redirects. We strongly recommend using anti-spyware software for that, as that would be the easiest method. You can try to uninstall ERROR # 0x6a4-0xf9fx3999 adware yourself, but locating it may be troublesome.


You can find more information about WiperSoft on its official website, and find its uninstallation instructions here. Before installing, please familiarize yourself with WiperSoft EULA and Privacy Policy. WiperSoft will detect malware for free and gives Free trail to remove it.

  • WiperSoft

    WiperSoft is an anti-virus program with real-time threat detection and malware removal features. It detects all types of computer threats, from adware and browser hijackers to trojans, and easily removes them.

  • Combo Cleaner

    ComboCleaner is an anti-virus and system optimization program for Mac computers. The program will keep your Mac secure from different types of malware, as well as clean it to keep it running smoothly.

  • MalwareBytes

    Malwarebytes is a powerful anti-virus program that detects and removes all types of malware, as well as less serious threats like adware and browser hijackers. It has both free and paid versions.


You may also like...

Leave a Reply

Your email address will not be published. Required fields are marked *